Home > Case Studies > My Dog Went Missing from the Kennels: Case Study

My Dog Went Missing from the Kennels: Case Study

By: Elaine Everest - Updated: 26 Oct 2012 | comments*Discuss
 
Kennel Dog Labrador Boarding Rescue

Daisy Green’s dog Mimi was left in kennels when they stopped over on a travelling holiday and the hotel did not accept pets. Due to a mix up her dog was sold to another family.

Last Minute Break

“We booked a last minute break in Devon, my husband, Dave had some leave due, the weather was lovely so we looked online, booked and set off. The hotel overlooked a lovely beach and the website said that they were dog friendly. Mimi our chocolate brown Labrador settled into her cage in the back of the car and we set off. We lived in London and it took us five hours to reach the hotel as we stopped off a few times for Mimi to stretch her legs. By the time we arrived at the hotel we were ready for dinner and a walk on the beach.

No Dogs Allowed

Upon entering the reception area of the hotel we were met with a frowning receptionist who told us that unless Mimi was a guide dog she could not enter the premises. I explained that we had booked a room for the next five days but the lady checked and said it just said two adults. I asked to see the manager and a harassed looking woman arrived. She took one look at Mimi, who by this time was asleep at my feet and demanded we leave. I explained again that we had booked and that the website said they were dog friendly. It was then we were informed that a new management team had taken over the business and they no longer accepted dogs. The website was due for a makeover and they would not change their mind.

Boarding Kennels

We tried to find another hotel but there was not a room available due to a festival taking place in the resort. The manager suggested we leave Mimi in the car but that was not an option. She then suggested a boarding kennel. Mimi had visited kennels before so we knew she would be fine in one and we could collect her each day and take her out. The manager gave us the number of a boarding establishment and we headed straight there to book her in. A junior member of staff met us and showed us round. Apart from the boarding part of the business they also took in stray dogs and rehomed them. The place was clean and the young man friendly so we left Mimi in their care after showing her vaccination details were up to date. We arranged to return the next morning to collect her for a day on the beach.

Missing Dog

After a leisurely breakfast the next morning we went to collect Mimi and met the owner of the kennels. She seemed quite worried and I feared that Mimi was ill or distressed that we had left her in a strange place. When the lady explained that they had mixed her up with another dog and she had been sold I burst into tears. It seemed another brown Labrador was due to be rehomed and staff had mixed the two dogs up. The confusion was added to as the young lad who booked Mimi into the kennels had put her into an empty kennel close to the rescue part and no one expected there to be two brown Labradors in at the same time. Someone made me a cup of tea to calm me down while Dave and the owner went to make some phone calls. There seemed to be a lot of arguing but all I could think of was my baby being taken from us and perhaps never being seen again.

Going Home

It seemed an eternity before a car pulled into the kennels and a couple with two young boys climbed out of a car followed by Mimi. She seemed no worse for her adventure and was pleased to see us. The boys were tearful as they hugged Mimi goodbye but we waited to watch them united with the correct dog that did look a lot like Mimi.We returned to the hotel collected our luggage and headed for home. In future I would check carefully that Mimi was accepted as a guest in a hotel and have it in writing. If not we would stay home with our precious dog and enjoy days out instead.”

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
Why not be the first to leave a comment for discussion, ask for advice or share your story...

If you'd like to ask a question one of our experts (workload permitting) or a helpful reader hopefully can help you... We also love comments and interesting stories

Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Topics
Latest Comments
  • Joylove
    Re: Pet Courier Scams
    Also scanned by these people. They are scum.
    9 August 2020
  • OTTO
    Re: Pet Courier Scams
    BEWARE ISLE OF MAN SELLERS OF AFGHAN HOUNDS THEY CALL THEMSELVES SIMON ALEXANDER DOWLING AND MICHELLE MARIA DOWLING...when I asked for a photo…
    29 July 2020
  • jenks
    Re: Pet Courier Scams
    think I've been scamed by the email marky ban saying she has Staffordshire bull terriers for sale in Kirkwall Scotland like a fool i paid half…
    23 July 2020
  • Lucky escape
    Re: Pet Courier Scams
    Just had an email conversation with Miranda Spencer and Graeme Biddle about the golden retriever puppies they are selling, it was pretty much…
    15 July 2020
  • Debra79
    Re: Pet Courier Scams
    An interesting page, I have just been scammed by Miranda Spencer too, 740!! Over golden retrievers, reported to fraud department. Realised when…
    15 July 2020
  • cheesedevil
    Re: Pet Courier Scams
    nearly got scammed by miranda spencer over some german shepard pups on isle of man ...sent me many photos and details of how to care etc…
    12 July 2020
  • bernie
    Re: Pet Courier Scams
    If anyone wants her name its Rinna cratinno on Facebook saying she has no time to care for the pups sent me pics they have said the teapot…
    11 July 2020
  • bernie
    Re: Pet Courier Scams
    Hi I'm in contact with s women called Rinna C on Facebook from the isle of man with 2 teacup yorkie. Wanted £500 on iTunes card scammers I'm…
    11 July 2020
  • DeeMax
    Re: Pet Courier Scams
    We are currently looking for a Golden Retriever so I got my daughter to do some of the leg work, she came across a Miranda Spencer in Isle of…
    9 July 2020
  • jj2020
    Re: Pet Courier Scams
    Miranda Spencer and Graeme Biddle the name on my email - I asked to see a copy of the 5 generation pedigree and not had a reply back, again the…
    9 July 2020